Shipping within the United States is free on every order. There is no minimum order value, no spending threshold and no handling surcharge added at checkout. The price you see on the product page is the price that carries through to the order total.
We ship to addresses within the United States, and free shipping is the offer that applies there. The United States is the market this store is built around.
If you are ordering to an address outside the United States, the free shipping offer does not apply. Any delivery rate shown to you at checkout for that destination is the rate that is charged. We do not currently offer collection in person.
Orders take 1 to 3 business days to prepare and hand to the carrier. Business days are Monday to Friday and do not include public holidays. Processing covers picking the item, checking that the correct color and size have been pulled, and packing the order.
During periods of unusually high demand the upper end of that range is more likely than the lower end. If an order is going to take materially longer than 3 business days to leave us, we will write to you rather than let you wait without news.
The daily cut-off is 4:00 PM EST/EDT (New York time). Orders placed before the cut-off enter that same business day's processing run. Orders placed after it are picked up on the next business day.
All times are given in Eastern Time. Eastern Time observes daylight saving, so the abbreviation is EST during the winter months and EDT during the summer months. The clock time of the cut-off does not change with it.
An order placed at 3:00 PM on a Friday will therefore begin processing on the following Monday, since Saturday and Sunday are not business days.
When your order leaves us you will receive a dispatch email containing a tracking number and a link to follow the parcel. The first tracking scan can take up to a full business day to appear after the email arrives. A tracking number that has not yet updated is normal and is not an indication that anything has gone wrong.
If the dispatch email has not reached you, check your spam or promotions folder first, then write to us with your order number and we will resend it.
Once dispatched, delivery within the United States takes 5 to 8 business days. This is transit time only and does not include the processing period described above.
Adding processing to transit, the full span from placing an order to receiving it is 6 to 11 business days. Because business days exclude weekends and public holidays, the calendar span will usually be longer than the business-day figure. An order placed on a Monday morning would typically arrive between the following week and the week after.
Some delays sit outside our control. Severe weather, carrier backlogs during peak periods, incorrect or incomplete delivery addresses, and failed delivery attempts can all extend the timeline beyond the ranges above.
Where a delay is on our side we will tell you what has happened and what we are doing about it. Where it sits with the carrier we will help you chase it, but we cannot compel a carrier to move faster than it is moving. If your parcel has clearly stalled, contact us with the order number and we will open an enquiry with the carrier.
If tracking shows no movement for an extended period, or shows delivery to an address that is not yours, write to us and we will open an investigation with the carrier. Carriers generally require a short waiting period before they will treat a parcel as lost, and we cannot shortcut that step.
If your order arrives damaged, contact us within a reasonable period of delivery and include photographs of the outer packaging and of the item itself. Damage in transit is handled as a fault, which means the return is at our cost and you are not left paying to send back something that arrived broken.
If a parcel is confirmed lost in transit, we will resolve it with you directly rather than leaving you to deal with the carrier alone.
Please check your delivery address carefully before completing checkout. If you spot an error, you have 2 hours from placing the order to write to us and have it corrected. After that the order has usually entered picking and we can no longer alter it. Parcels returned to us because of an undeliverable address will be refunded under the terms of our refund policy.
Questions about a delivery are best sent by email with the order number in the first line, which saves a round trip.
Delmont
Email
support@bydelmont.com
Support hours
Monday to Friday, 9:00 AM to 5:00 PM EST/EDT (New York time)