Ordering
How do I place an order?
Choose your color and size on the product page, add the piece to your cart, and go to checkout. You do not need an account. You will get a confirmation email as soon as the order goes through, so if that email does not arrive, check your spam folder before assuming something went wrong.
Can I change or cancel my order after placing it?
Yes, within 2 hours of ordering. Email us at support@bydelmont.com with your order number and tell us what needs to change. The same goes for a wrong shipping address, and there the sooner you write the better. After that window the order has usually moved into picking and we can no longer stop it or redirect the parcel, but you can still return it once it arrives.
Shipping
What does shipping cost?
Shipping within the United States is free. There is no minimum order value and no threshold you need to reach.
How long does delivery take?
We need 1 to 3 business days to prepare and dispatch your order. Delivery then takes a further 5 to 8 business days. That is 6 to 11 business days in total from the moment you order to the moment the parcel arrives.
Is there a cut-off time for same-day processing?
Orders placed before 4:00 PM EST/EDT (New York time) enter that day's processing run. Anything after that is picked up on the next business day. Weekends and public holidays are not business days, so an order placed late on a Friday starts its clock on Monday.
Where do you ship to?
We ship across the United States.
Will I get a tracking number?
Yes. As soon as your parcel leaves us you will receive a dispatch email with tracking. Tracking can take a little while to show its first scan, which is normal and does not mean the parcel is lost.
Returns and refunds
How long do I have to return something?
You have 30 days from delivery. The window runs from the day the parcel arrives, not the day you ordered.
Who pays for the return?
If you are returning because the piece is not for you, the return shipping is yours. If the piece arrived faulty or is not what you ordered, we cover the return. Email us first in that case so we can arrange it properly.
Can I exchange instead of returning?
Yes. We offer exchanges for size and for color. Write to support@bydelmont.com with your order number, what you have and what you would like instead, and we will take it from there.
When do I get my money back?
Once your return reaches us and has been checked, we issue the refund within 5 days. It goes back to the payment method you originally used. Your bank or card issuer may then take a few more days to show it on your statement, which is outside our control.
Products and sizing
What sizes do you carry?
Clothing runs from XS through to 5XL depending on the piece, and footwear is listed in numeric sizes. The available sizes for any item are the ones shown in the size selector on its product page. We write extended sizes as 2XL, 3XL, 4XL and 5XL throughout the shop so that the notation stays consistent.
How do I know which size to pick?
The size selector on each product page shows exactly what is available. If you are between sizes or unsure, email support@bydelmont.com before you order and we will help you decide. If it still turns out wrong, you have 30 days from delivery to exchange for another size.
The color looks different on my screen. Which one is right?
Every color option has its own photographs, so selecting a color on the product page shows you that color rather than a stand-in. Screens do vary in how they render warm neutrals in particular. If a piece is not the shade you expected, it falls under the normal 30 day return window.
Payment
Which payment methods can I use?
At checkout you get two options. The first is a credit or debit card, with Visa, Mastercard and Maestro among the brands shown.
No wallet payments such as Apple Pay or Google Pay are active at the moment. Wallets only ever appear on a device that already has them set up, which is why they can show for one shopper and not another.
You are charged at checkout, when the order is placed, and there is no separate shipping charge within the United States. The checkout page always shows the live list, so if something appears there that is not named here, it has been switched on since this page was written. If a method you expected is missing, email us at support@bydelmont.com and we will look into it.
Contact
How do I reach a person?
Email support@bydelmont.com. We are at our desks Monday to Friday, 9:00 AM to 5:00 PM EST/EDT (New York time). Messages that arrive outside those hours are answered on the next working day. Including your order number in the first message saves a round trip.
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