You have 30 days from delivery to return an item. The window starts on the day your parcel arrives, not the day you placed the order. If tracking shows delivery on the 3rd, the window runs to the 3rd of the following month.
Returns started after the 30 day window has closed cannot be accepted.
Items should come back in the condition you received them, unworn and unwashed, with any tags still attached. Trying something on to see whether it fits is expected and is not a problem. Wearing it out for a day is a different matter and may mean we cannot accept the return.
Please send the item back with reasonable protective packaging. The original outer packaging is ideal but not mandatory.
If you are returning an item because you changed your mind, because it does not suit you, or because you would prefer a different piece, the cost of return shipping is yours.
If the item arrived faulty, damaged in transit, or is not the item you ordered, the cost of the return is ours. Contact us before sending anything back in these cases so that we can arrange the return properly and you are not left out of pocket.
We offer exchanges for size and for color.
To arrange one, email us with your order number, the item you have, and the size or color you would like instead. Exchanges are subject to the same 30 day window and the same condition requirements as returns. Where the replacement you want is unavailable, we will treat the return as a refund instead and tell you before doing so.
Exchanges outside of size and color are not offered as a standing service. If your situation does not fit the description above, write to us and we will look at it.
Email us with your order number and tell us which item you are returning and why. We will confirm the return and tell you where to send it before you post anything. Please do not send an item back before that confirmation, because an unannounced return is difficult to match to an order and slows down your refund.
Email us before you send anything back and we will give you the correct return address for your item. We ask you to do this rather than publish a single address here, because sending a return to the wrong place is slow to unpick and delays your refund.
Please do not use the business address shown at the foot of this page as a return address. It is the operator's address, not a returns address, and a parcel sent there may not reach the right place.
Once your return reaches us and has been checked, we issue the refund within 5 days.
Refunds are made to the payment method used for the original order. We do not issue refunds to a different card, account or method than the one the order was paid with.
After we issue a refund, your bank or card issuer controls how quickly it appears on your statement, and that step can add a few more days. That part sits outside our control.
The price paid for the returned item is refunded in full. Since shipping within the United States is free, there is no outbound shipping charge to return to you. Where you paid to send an item back under the change of mind rule above, that return postage is not refunded. Where the return was our fault, it is.
If an item arrives faulty or is not what you ordered, tell us as soon as you notice and include photographs. We will arrange the return at our cost and either replace the item or refund it, whichever you prefer and whichever is available.
You can change or cancel an order within 2 hours of placing it. Write to us with the order number and what needs to change. After that window the order has usually entered picking and can no longer be stopped, but you can still return it once it arrives under the 30 day window above.
Returns and refunds are handled by email. Please include your order number in the first line.
Delmont
Email
support@bydelmont.com
Support hours
Monday to Friday, 9:00 AM to 5:00 PM EST/EDT (New York time)